Cancelling Cellular Safety plan and moving to Lum?

JimC
JimC Posts: 2 Lüm Member

I have a Cellular Safety plan one-year contract with Sasktel and I am planning a switch to Lum. Has anyone done such a thing and if so did Sasktel give credit for the time remaining on the contract?

Thanks.

Best Answer

  • JimC
    JimC Posts: 2 Lüm Member
    Answer ✓

    Talked to Sasktel...their response was that when I port to Lum they cancel the plan and then figure out a prorated credit for the time remaining, which will appear on my Mobility statement in 4 to 6 weeks. Then I phone in and have them transfer the credit to my Sasktel land line account or send me cheque and then they close the Mobility account. Sounds long-winded but reasonable.

Answers

  • H-Man
    H-Man Posts: 277 Lüm Super User

    Sasktel gives credit when you switch to a postpaid plan. You can do that prior to porting over to Lüm. But I would recommend to give them a call and find out if you'll get a refund if you just cancelled the service(I.e. port over to Lüm).