If a member dies, how to cancel their membership and can they get a refund?

MJDug
MJDug Posts: 2 ✭Lüm Member
edited February 2024 in Community Help

My wife and I are Lum members, but she passed away last week. How do I report this to Lum and will her etate be given a refund? She has about 160 days left on the billing year and has unused data.

Answers

  • Lüm-Mobile
    Lüm-Mobile Posts: 385 Lüm Admin

    Hi there,

    We're sorry to hear about your wife. Do you have access to log into her account and submit a ticket?

  • MJDug
    MJDug Posts: 2 ✭Lüm Member

    Thank you. Yes I have access, I will submit a ticket

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