Payment details screen empty

occs
occs Posts: 7 ✭Lüm Member
in Help

I see a charge on July 23rd on the payment history screen, and a charge on the CC as well. When I click on payment details, I get a blank page. I'm looking for a receipt for the charge.


Screenshot 2023-08-04 101202.png
Screenshot 2023-08-04 101240.png


Best Answer

  • H-Man
    H-Man Posts: 195 Lüm Super User
    Answer ✓

    Generally, after a payment is made you should receive an email with the receipt also.

Answers

  • H-Man
    H-Man Posts: 195 Lüm Super User

    Tap on the little arrow where it shows the charge. Hit the > button and it will bring you to this screen:

    Screenshot_20230804_105656_Samsung Internet.jpg


    From there you can download or email yourself the receipt.

  • occs
    occs Posts: 7 ✭Lüm Member

    Hey there,

    Thanks for the info, but when I click on the ">" I just get the blank page as I had posted above (2nd picture)

  • H-Man
    H-Man Posts: 195 Lüm Super User

    Can you try on a different browser?

  • occs
    occs Posts: 7 ✭Lüm Member

    Doesn't work on Chrome (regular or incognito) or Firefox.

  • occs
    occs Posts: 7 ✭Lüm Member

    Hoping I can get an answer on this as I need a receipt to submit.

  • occs
    occs Posts: 7 ✭Lüm Member

    Found a copy in e-mail, thanks for the heads up.

    Would be good to have the website fixed though, since it's obviously not working properly

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