Activated my SIM card at 4 pm today. 5 hrs later I have no service. Shows sos at the top ???

Weezie
Weezie Posts: 8 ✭Lüm Member
in Community Help

My phone is not working after activating my Sim card 5 hours ago.

Answers

  • Hbeab
    Hbeab Posts: 1 ✭Lüm Member

    Same thing happened to me. No resolution yet.

  • Weezie
    Weezie Posts: 8 ✭Lüm Member

    Check your phone settings. I was set to auto connect to network. Took that off and connected to LUM mobile and it has started to work.

  • Lüm-Mobile
    Lüm-Mobile Posts: 386 Lüm Admin

    Hi Weezie, quite often when connecting for the first time it is a good ideal to:

    • Turn Airplane mode on, then off
    • OR
    • Restart your phone

    This re-established the connection to the network. If this doesn't help, open up a Trouble Ticket in myLüm,

    Thanks!

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