I paid for another sim card for my account, was charged and never received it. What to do?

Aroch Posts: 3 Lüm Member

I thought I had lost my phone but still had data and a I membership. I then found it. I never ever got the card in the mail. Who the hell do I talk to about this??? They have no customer service. I thought it's not a biggy to have another card for a backup and it's only 10 bucks but that was months ago and nothing yet. WTF!


  • H-Man
    H-Man Posts: 278 Lüm Super User


    You generally receive an email with tracking information when you order a sim card. Can you check your email/spam folders to make sure you didn't receive any correspondence and that you were actually charged for it. If so, you can 'Raise a Ticket' in your Lum account.

    Someone will be able to look into it for you. You should be able to get a refund or get a new sim card mailed out.