Why can I no longer receive calls?

hansc23
hansc23 Posts: 2 ✭Lüm Member
in Community Help

I have been with Lum for almost a year and all of a sudden I can no longer receive calls. I have not knowingly made any changes to my phone. I am on an Android and I also cannot receive texts from an iPhone. I am able to send both texts and calls. I've tried all the suggestions I've found on the internet to no avail. Any ideas?

Answers

  • H-Man
    H-Man Posts: 351 Lüm Super User

    Can you verify your membership is active? And that you have enough data balance on your account? Did you try restarting your phone?

  • hansc23
    hansc23 Posts: 2 ✭Lüm Member

    Yes, my account is still active. I have 20 days left and it should automatically renew. I have lots of data. I have restarted the phone a number of times and still no incoming calls

  • H-Man
    H-Man Posts: 351 Lüm Super User

    Please 'Raise a Trouble Ticket' in your Lum account under the 'Help' tab.

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