iOS app says to update from 4.1 to 4.4

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megamuff
megamuff Posts: 2 ✭Lüm Member
edited February 7 in Community Help

iOS app says to update from 4.1 to 4.4 or app will stop working.

Will not update within app.

iOS app store still only shows V 4.1

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  • KiwiCanon
    KiwiCanon Posts: 4 ✭Lüm Member
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    I’m having the same problem. Caught in an endless loop.

  • Pam11
    Pam11 Posts: 5 ✭Lüm Member
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    I am also having this issue. I've deleted the app and reinstalled it several times. Very frustrating!

  • Lüm Mobile
    Lüm Mobile Posts: 367 Lüm Admin
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    Hi 

    There was a programming error between the app version and the build version.

    This has now been corrected, and tested so the update will work.

    Please try again.

    Thanks,

    Lum Support

  • KiwiCanon
    KiwiCanon Posts: 4 ✭Lüm Member
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    The app loads in my iPad and shows my data used but is unresponsive. Can’t open any links or purchase more data. Same on my iPhone. Doesn’t load consistently.

  • Lüm Mobile
    Lüm Mobile Posts: 367 Lüm Admin
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    We have updated information that can be found in our Communication area here - iOS17 and myLüm Issues — Member Forum (lum.ca)


    Lum Support

  • megamuff
    megamuff Posts: 2 ✭Lüm Member
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    I have updated to iOS 17, seems a workaround is to load lum.ca in Safari, then open the Lum app. Otherwise if I don’t the Lum app keeps crashing on its own.

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