Trouble Activating Account

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KathrynS
KathrynS Posts: 1 Lüm Member

Hi, my husband and I had a Sasktel sharemore account under my name. We both switched to Lum and recieved our SIM cards and both want to keep our phone numbers. I had no trouble activating my account but it won't accept my husband's address. We have the same address so I know we are inputting it correctly since it worked for me. I think since he was on my share more plan we are running into difficulty. How can we activate his SIM card while keeping his current phone number?

Answers

  • H-Man
    H-Man Posts: 317 Lüm Super User
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    If you're porting from SaskTel and it was under your name. You may need to input your name as the person requesting the port perhaps? Maybe try that ..