Lum does not care about customers

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Ste111
Ste111 Posts: 2 ✭Lüm Member
edited February 7 in Community Help

How long does it take for lum to respond and fix issues. I have had no service for now 6 days lum takes days to respond and its a comment with no resolution. Worst customer service ever

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  • Lüm Mobile
    Lüm Mobile Posts: 366 Lüm Admin
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    Hi there,

    We would like to sincerely apologize for the technical issues and outages, but mostly for the miscommunication faults on our side. We understand how important connectivity is, and to be down for multiple days with limited communication can be frustrating. 

    I want to assure you that we have been working diligently with our teams to resolve the issues, and as of this morning, the service should be working and operating as expected. We responded to your trouble ticket via email as that's how our support model operates and works. 

    If you are still experiencing issues with service, please let us know in the existing trouble ticket as we'd be more than happy to assist. We appreciate your patience and hope we can resolve this together. 

    The Lum Team

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