No Phone service - been asked to Post a Ticket and Submit won't come on

Options
EricN
EricN Posts: 11 ✭Lüm Member
in Community Help

I have been struggling with no phone service. I was given the usual advice - turn phone, airplane mode off and on, check data, etc. Then I was told to fill out a trouble ticket.

I filled out the trouble ticket AND THE SUBMIT button won't come on! A chatbot has had me going in circles. Any advice?

Comments

  • Lüm Mobile
    Lüm Mobile Posts: 367 Lüm Admin
    Options

    Hi, sorry you are having so much trouble. Just wanted to let you know we have received your ticket and will investigate. You will receive a reply from us to your email.

    Thanks,

    Lüm Support

  • EricN
    EricN Posts: 11 ✭Lüm Member
    Options

    I have received two emails from you (at the noreply account). Both say that something has been added to my ticket. I go to my ticket, and there is no message there and the phone is still not working.

  • Lüm Mobile
    Lüm Mobile Posts: 367 Lüm Admin
    Options

    Hi Eric

    You have logged in to your account and created a trouble ticket with your credentials and email address.

    I have replied to that trouble ticket with the next troubleshooting tips and help.

    Lüm Support

Categories