I need to contact someone at customer service.

Mee2
Mee2 Posts: 2 ✭Lüm Member
in Community Help

Renewed my membership on Nov 23, 2023. My credit card was charged for the renewal. Today my phone was disconected . Online acount says payment was not processed, but according to my credit card account it was. WHAT IS GOING ON WITH MY ACCOUNT????????"

Answers

  • H-Man
    H-Man Posts: 351 Lüm Super User

    Hi, please raise a ticket in your Lüm account.


    Your credit card maybe showing a pending payment. Unless the payment is posted it will most likely drop off if it wasn't processed or there was some issue.

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