Not getting 2FA texts or emails

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JoeBaba
JoeBaba Posts: 7 ✭Lüm Member
in Community Help

Hello,

I'm trying to log on to my LUM account. I have 2FA set up, and it's not sending me a text with my 2FA code, nor is it sending me an email with the code.

I've tried from my laptop, and also from my phone.

I can't log on to open a trouble ticket.

I've had 2FA set up for about 6 weeks, and not had any trouble with it before.

Can someone help me?

Thanks

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  • JoeBaba
    JoeBaba Posts: 7 ✭Lüm Member
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    I've tried again Thursday morning with the same result. I log on with my password and get to the screen where it asked to verify my account, but I get not code sent via text, nor email. Can someone help me with this please?

  • H-Man
    H-Man Posts: 302 Lüm Super User
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    @Lum_Mobile please assist.

  • Lüm Mobile
    Lüm Mobile Posts: 365 Lüm Admin
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    Hello JoeBaba

    Thank you for bringing this to our attention.

    As there will be personal information involved, I will reply to your email address to further troubleshoot.

    Thanks,

    Lüm Support

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