MFA broken

Keith
Keith Posts: 4 ✭Lüm Member
in Community Help

Hi Lum. I enabled MFA on my lum account via the application. When I log in with my username/pass I am prompted with the 2nd factor code. This code is never recieved by sms or email (inbox/junk/other folders). Selecting "resend code" is also not effective. I am unable to access account to create a support ticket for this due to this. Please let me know how to get direct support to rectify my account.

Thank you.

Answers

  • Lüm-Mobile
    Lüm-Mobile Posts: 386 Lüm Admin

    Hello Keith

    Thank you for bringing this to our attention.

    As there will be personal information involved, I will reply to your email address to further troubleshoot.

    Thanks,

    Lüm Support

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