Anyone else have network problems

PJ
PJ Posts: 1 ✭Lüm Member
in Community Help

call gets dropped often this morning

Answers

  • Phone Person
    Phone Person Posts: 1 ✭Lüm Member

    Same here, I’ve had multiple calls drop consistently after 38 seconds.

  • Ry G.
    Ry G. Posts: 5 ✭Lüm Member

    Same here. Very annoying.

  • Lüm-Mobile
    Lüm-Mobile Posts: 386 Lüm Admin

    Hi there, please create a support ticket in your myLüm account with the time and number you were experiencing issues with. We do not have any outages noted so will need to investigate these specifics. If any other customers are experiencing the same, please let us know.

    Instructions on how to create a support ticket are found here: https://help.lum.ca/kb/articles/18

    Thanks,

    Lüm Support

  • mgabe
    mgabe Posts: 2 ✭Lüm Member

    Same here, I get about 15-20 seconds before dropped.

  • Lüm-Mobile
    Lüm-Mobile Posts: 386 Lüm Admin

    Hi all, we have about 5 tickets created so far which could indicate something is going on. Just need some specific examples to look into so if you can please create a ticket, if not done so already, or respond to our request for examples in your tickets we can hopefully get this issue identified and resolved.

    Thanks,

    Lüm Support

  • Bev
    Bev Posts: 1 ✭Lüm Member

    same here, calls are dropping. I submitted a trouble ticket with time and phone numbers.

  • Canadian Tenor
    Canadian Tenor Posts: 3 ✭Lüm Member

    I can't make calls and I can't web browse.

    Help!

  • Canadian Tenor
    Canadian Tenor Posts: 3 ✭Lüm Member

    I cant submit a trouble ticket - every time i try to do so and click the dropdowns they show no info.

  • Lüm-Mobile
    Lüm-Mobile Posts: 386 Lüm Admin

    Hi @Canadian Tenor, we will create a ticket on your behalf. If you are experiencing data issues as well it may be unrelated however, we will suggest some troubleshooting steps for you to try in the ticket to confirm.

    Has anyone else experienced browsing issues or dropped calls only?

    Thanks,

    Lüm Support

  • Ry G.
    Ry G. Posts: 5 ✭Lüm Member

    Dropped calls all day, lasts 38 sec, In coming and out going to/from cell & landline

  • grasshoppercat
    grasshoppercat Posts: 1 ✭Lüm Member

    I've 6 dropped calls so far today. No web browsing issues. I also have a ticket open.

  • Lüm-Mobile
    Lüm-Mobile Posts: 386 Lüm Admin

    Hi all, thank you for all your diligence in reporting. We have identified the root cause and will notify you once fixed.

    Thanks,

    Lüm Support

  • CellSaver
    CellSaver Posts: 1 ✭Lüm Member

    I have also experienced dropped calls today. It’s good to hear that it’s being investigated.

  • mschatz
    mschatz Posts: 2 ✭Lüm Member

    Thanks to OP and all that contributed their experiences, I honestly thought it was just my phone acting up this morning so seeing this thread was a huge help!

    Of course thanks to Lum as well, for the prompt responses here and within the tickets, and the techs for the resolution. My couple of short test calls have been good since late afternoon (replied to my ticket too).

  • Canadian Tenor
    Canadian Tenor Posts: 3 ✭Lüm Member

    My trouble ticket was not resolved and has been closed. Please reopen it 15413. I still can not access the internet.

  • H-Man
    H-Man Posts: 351 Lüm Super User

    @Canadian Tenor please raise another ticket and reference the old one. It may have been closed by mistake.

  • Lüm-Mobile
    Lüm-Mobile Posts: 386 Lüm Admin

    Hi @Canadian Tenor, we are showing that ticket still open and have been corresponding this way. If you are showing something else, please let us know otherwise we will continue to work on your specific issue through the ticket. It is not related to this outage.

    Thanks,

    Lüm Support

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