Lum mobile app is not working

kenjgun
kenjgun Posts: 3 ✭Lüm Member
in Community Help

For the past 24 hours or so, I have not been able to launch the mobile app. It is frozen on the opening screen with the logo. I have uninstalled the app, and reinstalled it. I have cleared the cache and the data. But nothing changes. I am currently in the US and using US data.

Comments

  • Lüm-Mobile
    Lüm-Mobile Posts: 386 Lüm Admin

    Hi,

    Sorry to hear about the issues you are experiencing. Since the app is not functioning properly for you, could you please create a Get Support request through the browser instead? If you are unable to access your account in the browser as well, please let us know. Also, try uninstalling and reinstalling the app.

    Thanks, Lum Support

  • Keith
    Keith Posts: 4 ✭Lüm Member

    @Lum Support,

    Same here. 3 family members and myself (all Android) are unable to run the Lum App. I also have tried to clear cache, clear data, uninstall and reinstall without success. The app stops responding on the loading splash screen with a purple Lum logo. Still able to access Lum.ca to access manage ones Lum account, but much prefer the app with biometric signin capabilities.

    20240707_084031.jpg

    Thanks for considering this issue. If it is necessary I can request each member to create a support ticket.

  • Lüm-Mobile
    Lüm-Mobile Posts: 386 Lüm Admin

    Hi Keith,

    Thank you for sharing your experience with us. We see you have raised a trouble ticket, and our team is diligently working to fix this issue.

    Thanks,
    Lum Support

  • kenjgun
    kenjgun Posts: 3 ✭Lüm Member

    I have submitted a "raise request" ticket about the app not working. I have tried uninstalling and reinstalling the app already and this did not help

  • Lüm-Mobile
    Lüm-Mobile Posts: 386 Lüm Admin

    Hello Kenjgun,

    Thank you for reaching out to us. Your ticket has been received, and our programmers are actively working on it. We'll keep you updated on the progress directly through your ticket.

    Thanks.

  • Lüm-Mobile
    Lüm-Mobile Posts: 386 Lüm Admin

    Hello Kenjgun,

    Our programmers have advised the problem has been fixed, and the app should work seamlessly now.

    Kindly test again and keep us updated with your results.

    Thanks, Lum Support

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