Renewal is buggy as all get-out

EricN
EricN Posts: 13 ✭Lüm Member
in Community Help

The renewal process seems to be very buggy. When I go to manage services, I see a BOX titled CHANGE MEMBERSHIP that tells me to go to CHANGE MEMBERSHIP. I click on the Box title several times, finally notice there is a CHANGE MEMBERSHIP BUTTON in the box above. Click that. I get a message that my membership is changed to expire on "INVALID DATE". I then get a message from NOREPLY@lum.ca telling me … NOTHING … with the subject "We've replied to your support request" and "We hope this helps."

As well, there were only a few days warning for those of us with memberships expiring at the end of the on a Thursday afternoon. It looks as if the support software is buggy in that if I add a comment, it marks it as a resolution. HELP

Comments

  • H-Man
    H-Man Posts: 340 Lüm Super User

    Hi. I'd try a different device to see if it resolves the issue.

    If you continue to have trouble. Raise a ticket under help menu in your lum account.

  • ldeyenberg
    ldeyenberg Posts: 4 ✭Lüm Member

    There does not seem to be a way to turn off the auto-renew. The button seems to be broken.

  • Lüm Mobile
    Lüm Mobile Posts: 12 Lüm Admin

    Hello ldeyenberg,

    Please create a support request from your myLüm.

    Thanks,

    The Lüm Team

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