New Plan Garbage

brandonv
brandonv Posts: 5 ✭Lüm Member
in Community Help

Not happy with the way this was rolled out. I've got two kids on Lum, they are ultra-low-data users, like maybe 500MB per month just to stay connected. So Lum made sense on the "old plans". One of my kids renewed a few months ago, no issues there. Second child received a renewal notice email on September 19th, which showed all the standard pricing for a 1-year membership auto-renewal occurring on Nov 3rd.

Well, today the auto-renewal happened, and to my surprise it was for one month on the "new" plan. WTF? I DO NOT WANT THIS! So now….if I switch it back to a 1 year auto-renew a month from now…I'm $40 into it for this month + another $300 for the new plan…and 15+150GB of data that WILL NEVER GET USED. Holy crap this is infuriating.

Lum…why did the email state one thing…which I reviewed and agreed with…then something completely different (which I did not agree to) ended up happening?

Comments

  • H-Man
    H-Man Posts: 337 Lüm Super User

    Email notifications should have been sent out prior to renewing on the new plans.

    You can look at this cost comparison here for old plans vs. new plans.

    https://help.lum.ca/discussion/588/new-lum-plans-cost-analysis-old-vs-new#latest

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