Port out from Lum Issue

Estevan306
Estevan306 Posts: 1 ✭Lüm Member
in Community Help

Good morning everyone,

I got a new plan from another provider, but I want to keep my current Lum phone number, so I called the new provider to transfer my current number to the new provider.

I followed all instructions from Lum help center

https://help.lum.ca/kb/articles/106-transferring-your-number-to-another-provider?utm_source=community-search&utm_medium=organic-search&utm_term=transfer

But the other side still cannot process it. the reason is that my number is not active, not allowed to transfer.

I also submit an issue to Lum, but it is supposed to reply me on Monday.

Do you guys know how to do this?

Thanks.

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