No Text for porting confirmation from previous provider?

littlecreek76
littlecreek76 Posts: 2 ✭Lüm Member
in Lüm Communications

I am trying to activate eSim by porting my old number from Virgin to Lum.

But it's been over 2 hours since I made request and still NO text from Virgin for me to accept.

What should I do?

Answers

  • H-Man
    H-Man Posts: 344 Lüm Super User

    Is there a status of the port request in your Lüm account. Ensure that you're using your Virgin account number to port out.

  • littlecreek76
    littlecreek76 Posts: 2 ✭Lüm Member

    It's "Pending" for several hours.

    I then contacted Virgin support, they said they haven't received any port-out request of my number.

    That means it's all on Lum.

  • H-Man
    H-Man Posts: 344 Lüm Super User

    If it's still not going. You can Raise a Ticket in your Lum account and someone will assist.

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