5g

Doug2v
Doug2v Posts: 6 ✭Lüm Member
in Community Help

I have an iPhone 16 and renewed on the new plan. I’m not getting 5g only LTE. I have toggled cellular and restarted my phone. Do I need a different SIM card or something ?

Comments

  • Doug2v
    Doug2v Posts: 6 ✭Lüm Member

    i should have said. I was on Lum for a year so i have my original Lum sim installed.

  • H-Man
    H-Man Posts: 344 Lüm Super User

    Just wait a little bit. It can take some time for the configurations to kick in sometimes. In the settings on your phone see if there's a toggle to switch between LTE and 5G. Also ensure VoLTE is turned on.

    If you don't have the toggles in your settings or they're already turned on. I'd just give it a day.

  • Doug2v
    Doug2v Posts: 6 ✭Lüm Member

    Ok. Thanks. I will give that a try.

  • SEpp
    SEpp Posts: 1 ✭Lüm Member

    Did this get resolved? I'm also having an issue with having no cellular data since renewing the other day. My phone is only working when connected to wifi.

  • MrC
    MrC Posts: 1 ✭Lüm Member

    check you APN settings of it’s just your data.
    https://help.lum.ca/kb/articles/32


    If it’s just 5G check to make sure your 5G is turned on.

    https://help.lum.ca/kb/articles/69

    If it’s everything, log a ticket. Click help on the left menu and follow the steps.

  • Doug2v
    Doug2v Posts: 6 ✭Lüm Member

    No luck yet. I will try logging a ticket.

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