Activating SIM

rw14
rw14 Posts: 1 ✭Lüm Member
in Community Help

I recently received my SIM card in the mail and have gone through all the steps of activating it, however my activation keeps failing. I am using the same number as my old provider so now I am stuck with no service because my number transfer is approved (no more service from old provider) but my SIM card will not activate (no new service from LUM). I have done all of the trouble shooting steps and have submitted a ticket for help but it has been over 12 hours and no response. Anyone know what to do?

Answers

  • Lüm-Mobile
    Lüm-Mobile Posts: 384 Lüm Admin

    Hello @rw14, sorry for the trouble. We are investigating and will respond via your support request. Sorry for the delay. We are not open evenings and weekends so just got it this morning.

    Thank you for your patience.

    Thanks,

    The Lüm Team

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