What else can I try to get service?

emmaswanheart
emmaswanheart Posts: 2 ✭Lüm Member
in Community Help

I've got the following Access Point settings:

Name: Lum

APN: lum

MMSC: http://mms.lum.ca/

MMS Proxy: mig.lum.ca

MMS Port: 80

MVNO Type: GID

MVNO Value: 5A

I've made sure that my service is not set to "paused" in the "Security & Controls" section. I've also tried SaskTel's APN settings. Any ideas?

Answers

  • emmaswanheart
    emmaswanheart Posts: 2 ✭Lüm Member

    To make things clear, I have a Samsung S20 FE 5G, originally purchased from a SaskTel dealer, with a physical Lum SIM card.

  • Lum-Support
    Lum-Support Posts: 1 Lüm Admin

    Hello Michael,

    As we have replied on the ticket, the problem you are facing can be verified and resolved by checking and following the steps mentioned on this page - https://help.lum.ca/kb/articles/136

    If you are still facing any issue, share the snapshot of error on the ticket so we can check further.

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