Lüm App Not Opening on iOS Devices

Lüm Support
Lüm Support Posts: 5 Lüm Admin
in Outages

We are currently experiencing an issue with the latest version of the myLüm app.

It is getting stuck on the logo page for users with Face ID enabled.

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You can still access your myLüm account through a browser, or if using your phone is essential, you can turn it sideways and click the button that appears in the background.

image.png image.png

If the app prompts you to update every time you log out, please force close it.

If you are experiencing any issues besides the one mentioned here, please provide the iPhone model, iOS version, and, if possible, a screen recording.

Sorry for the inconvenience, we are hoping to get this rectified soon.

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  • Lüm Mobile
    Lüm Mobile Posts: 18 Lüm Admin

    Hello,

    This has been rectified. If you are still experiencing issues please create a support request through the Lümbot or comment on this post.

    Thanks,

    The Lüm Team

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