Can't log in to my Lum account

occs
occs Posts: 7 ✭Lüm Member
in Community Help

I'm trying to log into our account from the page https://mylum.lum.ca/#/auth/login but after entering e-mail and password into the pop-up, it disappears, and I'm back at the original page. This page flashes briefly, and the "Log In" button briefly changes to say something like "keycloak."

I tried resetting my password in case that was the issue, and I can log into this help forum no problem, so I know that the login / password is not the issue.

I've tried on the android app, as well as Chrome, Edge, and Firefox on PC. Same issue.

Comments

  • Lüm-Mobile
    Lüm-Mobile Posts: 384 Lüm Admin

    Hi there,

    We've emailed you from our support@lum.ca mailbox. Please check your email to receive updates. Thanks!

  • H-Man
    H-Man Posts: 355 ✭Lüm Member
    edited October 2023
    https://help.lum.ca/discussion/comment/1057#Comment_1057

    Lum has a calculator on the website you can utilize to estimate your monthly cost. Monthly cost can be brought down by signing up for 1 year membership instead of 3 months and purchasing larger data buckets.

    https://lum.ca/pricingcal


    Lum doesn't offer international texting outside of US and Mexico. So you won't be able to send sms or make calls outside these 3 countries. Unless you use apps like WhatsApp and Facebook Messenger etc.

  • Frank
    Frank Posts: 1 ✭Lüm Member

    I can't log into mylum to buy more data 3 days now it just keeps buffering.

  • Lüm Support
    Lüm Support Posts: 4 Lüm Admin
    edited February 12

    Hello @Frank, sorry to hear about this situation.

    Please logout of all open instances of your myLüm account.

    If using the app on your phone, logout, and force close the app.

    If using a web browser, logout, and close the browser window.

    You can then try again with either the app, or a new Incognito or Private browsing window.

    Kindly keep us updated with your results.

    Thanks,

    Lüm Support

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