Activate E-Sim - Port from Bell

Kyle5509
Kyle5509 Posts: 1 ✭Lüm Member
edited October 25 in Community Help

Trying to port over from Bell. Everything has been great so far. Got to the activate your E-Sim part it tried, said it failled, and now i cannot even retry it. The confirm button on step 3/3 does nothing. So i'm currently left with no phone as the enrollment has already cancelled my Bell plan, and i cant get activated on this provider. And Lum doesnt work on weekends, so i'm at least 2 days away from having a phone in rural SK.

Help.

Phone details - Android One Plus 13
E Sim Selected
Set up with IMEI and account number from Bell portal.

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Comments

  • Lum_Support
    Lum_Support Posts: 3 Lüm Admin

    Hello there,

    Thank you for reaching out on our community forum. I want to address a couple of important points right away:

    Good news - we are available evenings and weekends! Our support team operates beyond standard business hours to help customers just like yourself who need assistance outside the typical 9-5 timeframe.

    Since you've already created a support ticket for your eSIM activation issue, our team is actively working on your case.

    For anyone else reading this in the future, please know that Lum support is available evenings and weekends to help with urgent issues like this one.

    We'll have you connected soon!

    Thanks, Lum Team

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