Cannot Activate Lume Mobile SIM

juandiego96
juandiego96 Posts: 1 ✭Lüm Member
in Community Help

Hi everyone,

Last Friday, I bought a Lume Mobile plan and recieved an email with my Lume account and the receipt of my purchase (along with other pdfs regarding Terms or Service and Privacy Policy).

However, I never received any email that you would allow me to activate my SIM. Likewise, when I log in to myLum account, I cannot activate my SIM from there either.

My guess is that my old carrier (SaskTel) never approved the port request. This may be true becuase when purchasing the Lume plan, I never input my current SaskTel account number.

Has anybody else had this problem in the past? if so, what did you guys do to solve it?

Thanks.

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Answers

  • H-Man
    H-Man Posts: 377 ✭Lüm Member

    If you're still trying to port your number, login to your lüm account and see if you still have that option to activate while porting in your number.

    If you don't see anything like that, go to support and raise a support ticket in your lüm account and someone should be able to get that going for you.

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