I’m in Arizona with iPhone XR. I have a gigabyte of US data. I can’t make or receive phone calls. Ne

Paulie
Paulie Posts: 6 Lüm Member

I can’t make or receive phone calls in US. AT&T is shown on my network selection and I am connected to tower. All updates were done. Data roaming is on. Please help. Been two days already

Welcome!

It looks like you're new here. Sign in or register to get started.

Answers

  • H-Man
    H-Man Posts: 359 Lüm Member

    Hi,


    Please make sure you have VoLTE turned on in your phone settings.

  • Paulie
    Paulie Posts: 6 Lüm Member

    VoLTE is on. Voice and data is on LTE. Low data mode is off.

  • H-Man
    H-Man Posts: 359 Lüm Member

    Have you purchased a U.S data package? Is it just calls that are not working for you?

  • Paulie
    Paulie Posts: 6 Lüm Member

    I have one gigabyte of US data which hasn’t gone down one bit. In wifi I can access internet and use apps but phone won’t do calls. Says call failed immediately.

  • H-Man
    H-Man Posts: 359 Lüm Member

    I'd try to toggle airplane mode a few times. Also toggle VoLTE. Lastly, you can try and manually connect to t mobile instead. See if that works better.

  • Paulie
    Paulie Posts: 6 Lüm Member

    I’ve toggled both. When I manually force T-mobile on it disappears when I go back and nothing works. Lum is now asking me to reset my network settings which I don’t really want to do but I think I have to at this point. Thanks for your input

  • Paulie
    Paulie Posts: 6 Lüm Member

    I reset network settings and toggled everything but still can’t make or receive voice calls.

  • KDL462
    KDL462 Posts: 8 Lüm Member

    Is there a Lum Admin that can chime in here? I am going to Florida in early January and I want to be assured that I will have full use of my iPhone when I am down there if I purchase US data.

  • Lüm-Mobile
    Lüm-Mobile Posts: 385 Lüm Admin

    We're investigating this issue with our programmers. We have 58 customers that have used services in the US and Mexico in the last 7 days and only 1 customer has reported an issue. We've also tested with devices that have access to US nodes and confirmed they can make phone calls as well.

  • KDL462
    KDL462 Posts: 8 Lüm Member

    Great, thank you Lum Admin. You folks are always very diligent in resolving issues for your subscribers.

  • Paulie
    Paulie Posts: 6 Lüm Member

    This morning Lum contacted me. They did something at their end and got me to remove and reinsert my SIM card and all is working fine now!

  • Lüm-Mobile
    Lüm-Mobile Posts: 385 Lüm Admin

    We are glad that your issue has been fixed!

    Thanks.

  • PinkyQC
    PinkyQC Posts: 4 Lüm Member

    I am in Phoenix area too, can’t use the data, so disappointing.

  • H-Man
    H-Man Posts: 359 Lüm Member

    @PinkyQC


    Do you have service? Is your data roaming turned on? Please provide more information if you can.

  • PinkyQC
    PinkyQC Posts: 4 Lüm Member

    Yes I turn on the data and roaming, even i tried to remove and put the sim card again. still not connecting. i don't have any problem with receiving and sending text and call, only data usage is the problem- can not connect the internet. please help. i changed my cell service before leaving to USA for winter time, it's been already two weeks passed. HELP!

  • Lüm-Mobile
    Lüm-Mobile Posts: 385 Lüm Admin

    Do you have VoLTE turned on? Also which provider does it show at the top of your phone?

  • PinkyQC
    PinkyQC Posts: 4 Lüm Member

    Yes VoLTE is on. AT&T , I tried to changed to T mobile, still not working.

  • PinkyQC
    PinkyQC Posts: 4 Lüm Member

    Lum support team asked me reset the network settings, now it’s working. Thanks for your help!

  • darthlogger
    darthlogger Posts: 1 Lüm Member

    going to US in a few days. Have iPhone se 3rd gen. 18.2.1 software. I have esim. I don’t have a cellular data options switch with which to turn on roaming. I bought 1 gig of us data from lum. Will my phone work in the US?

  • H-Man
    H-Man Posts: 359 Lüm Member

    @Darthlogger iPhone 8 and newer should work fine. You may need to toggle roaming and volte if those options are in ur menu.

Welcome!

It looks like you're new here. Sign in or register to get started.

Welcome!

It looks like you're new here. Sign in or register to get started.