SIM card hasn't arrived

Bodani
Bodani Posts: 4 ✭Lüm Member
edited February 2024 in Community Help

It has been 5 days since I registered my account and ordered the SIM card. The tracking of SIM card shows me the same message that it takes a few hours to set up tracking. There is no way to reach LUM and get an answer. I hope I haven't made a mistake by signing up with this provider. Anyone out there received any communication from LUM over the last 5 business days?

Answers

  • Lüm-Mobile
    Lüm-Mobile Posts: 384 Lüm Admin
    edited December 2021

    We found an issue with SIM shipment. We've contacted our warehouse and will be making sure the missed SIMs get shipped as soon as possible. Sorry for the delay!

  • Unknown
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  • Nayan
    Nayan Posts: 1 ✭Lüm Member
    edited August 2022

    The same is my case, I ordered 2 nos SIM on 5th Aug 22 but it is still not delivered on 11th Aug 22.

  • H-Man
    H-Man Posts: 355 ✭Lüm Member

    @Lüm Mobile@goatsucker please raise a ticket in your Lum account.


    @Lüm Mobile

  • Lüm-Mobile
    Lüm-Mobile Posts: 384 Lüm Admin

    Hello @goatsucker,

    We can see that your SIM is out for delivery and should arrive in a day or two.

    Thanks.

  • Mee2
    Mee2 Posts: 2 ✭Lüm Member

    My SIM was not delivered by Canada post. The tracking info indicates it was delivered today but it wasn't delivered to my address, so |I have no idea what to do now. Will I get another SIM delivered or do I need to close the account and sign up again? Nobody seems to be available either by chat or by phone for me to find out.

  • H-Man
    H-Man Posts: 355 ✭Lüm Member

    Please raise a ticket in your lüm account @Mee2

    Also verify your address in your Lüm account.

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