SIM card hasn't arrived

Bodani
Bodani Posts: 3 Lüm Member

It has been 5 days since I registered my account and ordered the SIM card. The tracking of SIM card shows me the same message that it takes a few hours to set up tracking. There is no way to reach LUM and get an answer. I hope I haven't made a mistake by signing up with this provider. Anyone out there received any communication from LUM over the last 5 business days?

Answers

  • Lüm Mobile
    Lüm Mobile Posts: 245 Lüm Admin
    edited December 2021

    We found an issue with SIM shipment. We've contacted our warehouse and will be making sure the missed SIMs get shipped as soon as possible. Sorry for the delay!

  • Bodani
    Bodani Posts: 3 Lüm Member

    I ordered the SIM counting on the information you had provided about delivery time on your site (see the image below). Now I am forced to subscribe another month of my existing cell plan (over $100) while my membership with Lum is also paid for the same period. Not a very good start on another promise you make on your site ('Don't Waste Your Money'). Not a very happy beginning!


  • Nayan
    Nayan Posts: 1 Lüm Member
    edited August 2022

    The same is my case, I ordered 2 nos SIM on 5th Aug 22 but it is still not delivered on 11th Aug 22.