I can’t make calls and I paid the call and text add on

Camarq02
Camarq02 Posts: 4 ✭Lüm Member
in Help

Do you know how to fix this? People can’t call me and I cannot call anybody

Comments

  • Lüm Mobile
    Lüm Mobile Posts: 229 Lüm Admin

    Try restarting your phone and turning VoLTE off. 

    • Android: Settings > Connections > Mobile Networks > VoLTE Calls option
    • Apple: Settings > Cellular or Cellular Data > Enable LTE > Turn off


  • Camarq02
    Camarq02 Posts: 4 ✭Lüm Member

    I don’t have that option when I go to Cellular

    FF2FC88F-A67F-426D-9FEC-8FFC03BD0E7B.png


  • Camarq02
    Camarq02 Posts: 4 ✭Lüm Member

    Found it! Thank you a lot!

  • Lüm Mobile
    Lüm Mobile Posts: 229 Lüm Admin

    Can you create a trouble ticket? This may be related to our VoLTE update last night.

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