Porting Number from Virgin

lylebrossart
lylebrossart Posts: 1 ✭Lüm Member
in Lüm Communications

I would like port my number over from Virgin Mobility. As it is a BYOD, it looks like they do not have my IMEI number, so I understand I should use my Account number.

BUT I have 2 phones under the same account. So how will the port over pick the correct number? Do I fill in my phone number somewhere during the process. I don't want to start the process of porting over if there is going to be confusion between the two phones currently with Virgin mobility.

Thanks

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Answers

  • Lüm Mobile
    Lüm Mobile Posts: 23 Lüm Admin

    Hello @lylebrossart, thanks for your question and interest in Lüm.

    The porting process requests the phone number you wish to move and only that phone number will be moved.

    If you get a failed port request, you will be notified of the issue and how to fix it via email.

    Things typically go smoothly but let us know if you require any further help.

    Thanks,

    The Lüm Team

  • lucyiwuala
    lucyiwuala Posts: 2 ✭Lüm Member

    How Do I navigate to where I can port my Public Mobile Number?

  • Lum_Support
    Lum_Support Posts: 2 Lüm Admin

    Hello @lucyiwuala ,

    The porting option appears during the eSIM or SIM activation process, not as a separate step.

    Thanks,

    The Lüm Team

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