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    • Problem with porting number from Bell

    JackTheCorpse
    JackTheCorpse Posts: 4 ✭Lüm Member
    edited February 2024 in Community Help

    I tried many times and failed to port my number from Bell, contacted them, and replied that they never receive any request so I have to check back with LUM. What's the play here people?

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    Comments

    • H-Man
      H-Man Posts: 356 ✭Lüm Member

      Can you provide more information on what information you're using to port? IE. Account number, IMEI etc.

    • JackTheCorpse
      JackTheCorpse Posts: 4 ✭Lüm Member

      I have tried both the account number and IMEI. Both failed

    • JackTheCorpse
      JackTheCorpse Posts: 4 ✭Lüm Member

      New update: Bell support said they double-checked and sure that there's no porting request from Lum.

    • Lüm-Mobile
      Lüm-Mobile Posts: 384 Lüm Admin

      Hello JackTheCorpse

      We will continue to work with the trouble tickets that you have opened with us.

      Thanks, Lüm Support

    • JackTheCorpse
      JackTheCorpse Posts: 4 ✭Lüm Member

      Ok. I guess everything's solved. So the thing is before I ask the support bot if my 647 number from ON can be ported. I said yes, turned out it wasn't after contacting Bell and LUM back and forth, which is a shame since I truly like my old number. Oh well, at least I joined the LUM family now.

    • H-Man
      H-Man Posts: 356 ✭Lüm Member

      You must have a SK number and use the service primarily in SK to use LUM. You cannot port your 647 number.

    • Lüm-Mobile
      Lüm-Mobile Posts: 384 Lüm Admin

      Hi, just wanted to clarify the last point. Lüm only supports Saskatchewan area codes at this time. This includes 306 and 639.

      Thanks,

      Lüm Support

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