eSIM activation

AmieVu
AmieVu Posts: 1 ✭Lüm Member
in Community Help

Hi everyone,

This is my first time using Lüm Mobile and I’m having trouble activating my service.

After making the payment, I selected the option to activate my phone using my old Lüm SIM card, but it didn’t work. Now I’m stuck and not sure how to switch to the eSIM activation option instead.

Has anyone experienced this before?
How can I switch from SIM activation to eSIM activation after the initial setup?

Any help would be appreciated. Thanks!

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Answers

  • Lum-Support
    Lum-Support Posts: 3 Lüm Admin

    Hi,

    Sorry to hear that you’re facing issues with SIM activation—we understand how frustrating that can be.

    For guidance, you can refer to this help article which walks you through the activation steps in detail:
    https://help.lum.ca/kb/articles/31-activating-your-sim-card

    If you’re still unable to proceed or need help switching to eSIM activation, please raise a support ticket so our team can assist you further:

    1. Select Help from the menu on the left
    2. Choose Get Support
    3. Submit a support ticket with your details

    Our support team will take a closer look and help you complete the activation.

    Thank you!

    Lum Support

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