Repeated port out failures, now account expired (ref. support ticket 42025)

climenfamily
climenfamily Posts: 1 ✭Lüm Member
in Community Help

Greetings - I tried porting out to Public Mobile yesterday (Sunday, 13 Sep), 1 day before my Lum subscription expiry date (today). While successfully initiated from the Public Mobile side (I used Lum 5-digit account number, and PM confirmed msg sent to Lum to authorize the number transfer), the approval SMS failed to arrive from Lum. I re-tried 3 times. All failed. I tried disabling Opt-Out Authorization. Also failed. I submitted a Support Ticket (#42025). This was all yesterday, while my Lum account was still active. No response to support ticket as yet. Today, I tried to initiate again from the Public Mobile side - this time I received a message from PM that "we're having trouble transferring your number", probably because Lum subscription has expired. Please help get this number transfer finalized!

Tagged:

Comments

  • Lüm Mobile
    Lüm Mobile Posts: 29 Lüm Admin

    Hi @climenfamily,

    Sorry to hear you're experiencing trouble. We replied to your message yesterday at 6:00 PM, but we would like to investigate this further. Please log in to your myLüm account to review our response, and we will update your ticket with the next steps shortly.

    If you are having trouble finding the ticket update, click myLüm - View-Tickets and log in and it will take you straight there.

    Thanks,

    The Lüm Team

Categories