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3G U.S. network shutdown
Our U.S. network partners (AT&T and T-Mobile) turned down their 3G networks AT&T shutdown Feb 2022 T-Mobile shutdown July 2022 We relied on these partners 3G networks to enable traditional voice calling when you travel to the U.S. - therefore, voice calls (incoming and outgoing) will not work after these shutdown dates…
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9-1-1 Fee increasing April 1, 2023
On April 1, 2023, the Saskatchewan Government is increasing the 9-1-1 call taking fee that supports emergency services. The increase will be an additional $0.13 per month. Lüm includes 9-1-1 fees at the time of membership - so any memberships purchased or renewed as of April 1, 2023 will have the following increases to…
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988: New code for mental health crisis and suicide prevention services
On July 16, 2022, a new dialing code (9-8-8) for mental health crises and suicide prevention services will launch in the United States. 9-8-8 is not available in Canada yet. Until this number is launched in Canada, please reach out to the services available in your region. You can also call Canada’s suicide prevention…
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Accessibility information
Lüm Mobile customers who identify as blind, deaf, or hard of hearing are eligible for an extended 30-day trial period on any new membership. The Accessibility self-declaration form can be used to apply for this. One form will need to be completed and submitted per membership.
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Activating your SIM card
Log into myLüm. Click on SIM Activation. Enter your SIM's activation number in the field or scan the barcode with your phone. Choose if you want a new number or if you're bringing your number from your last provider. *See Bringing your current phone number to Lüm Mobile for more information. Review information and click…
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Adding an extended absence voicemail greeting
To record and turn on your extended absence greeting: Log into your voicemail. Enter your voicemail PIN and press #. Press: 4 3 2. 4 to administer account 3 for greetings 2 for extended absence greeting Record your new greeting and press #. Press # to accept your greeting. Press 1 to activate your extended absence…
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Bringing your current phone number to Lüm Mobile
You can bring most Saskatchewan phone numbers to Lüm Mobile (if you're not sure, contact your old provider). Once you have your SIM card, follow the activation steps to bring it over. A few things to know before porting your number over: Your number must be active with your previous provider to be brought over. We can only…
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Buying a phone
Although we don’t sell phones – there are lots of great options available when you need a new one! If using VoLTE (and the ability to make traditional phone calls in the U.S.) is important to you - check out which phones are VoLTE capable. Buying a new phone You can buy a new phone from: Another wireless provider that…
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Buying a replacement SIM card
If your SIM card isn't working or you lost your phone, we can send you a new one. Log into myLüm. 🚩 Make sure your address is correct for shipping. Click on Buy & Manage. Click on Buy Data & more. Click on SIM Card and select SIM card. Click on Next. Review your Total and click Next. Make sure your payment information is…
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Buying one time data
We recommend setting up auto top up so you don't run out, but if you wanna buy a different amount, you can at any time. Log into myLüm. Click on Buy & Manage. Click on Buy Data & more. Click on Canada Data, pick your data size, and click Next. Review your purchase and credit card info and click Next(x2). Click Ok to go…