-
Difference Between iMessage, RCS, SMS, MMS, and Third-Party Messaging Apps
Understanding the Difference Between iMessage, RCS, SMS, MMS, and Third-Party Messaging Apps In today’s mobile world, we have more ways than ever to communicate. While traditional messaging formats like SMS and MMS are still around, newer systems like iMessage, RCS, and third-party apps like WhatsApp and Facebook…
-
New Plans FAQ
Why is Lüm introducing new plans? We heard our customers wanted more value in the membership and options for more data at a lower cost, so we delivered! We now offer 7 membership plans that include membership and data together - now you can pick from monthly, 3 month or 1 year membership plans that include data buckets of…
-
Spam Calls and Caller ID spoofing
Spam calls can be annoying, disruptive and sometimes even dangerous. The bad news With todays technology people can appear to be from a company or someone they know, but they're not from that company or person. For example, you may get a call that looks like it's from: Your own name and phone number A company whose name is…
-
Refund Exception Request
As stated and agreed to in the Lüm Mobile terms of service, all purchases are prepaid and non-refundable. We understand that some things in life are not always black and white, so if you believe your scenario is something that requires an exception, please complete this form. Your request will be reviewed and responded to…
-
Choosing Your First Membership and Data
When you sign up for Lüm, you have the following extras already included with your plan. You will need to select your duration of membership and data size and if you require any extras like voicemail or travel data! Your Membership Includes: ✓5G data speeds with no throttling ✓Unlimited calling and texting in Canada to the…
-
9-8-8 Suicide Crisis Helpline
9-8-8 Suicide Crisis Helpline 9-8-8 is a free service for anyone who is thinking about suicide, or who is worried about someone they know. Call or text 9-8-8 toll-free, anytime to connect to a responder to get help without judgement. Support is in English or French. For more information, visit https://988.ca. What is…
-
Lüm Compatible Phones by IMEI
Are you wondering if your phone is compatible with Lüm so you can get the services you need? If the answer is yes, while we can't guarantee compatibility without using the IMEI checker, we can provide you with some useful guidelines to determine if your phone is likely to work with your network if the IMEI is not…
-
Transferring Your Number to Another Provider
Lüm Mobile offers a range of benefits on our recent plans such as unlimited talk and text, access to 5G speeds, data that rolls over, and the ability to manage your account digitally. However, if you still wish to port out, here are the steps to follow: Please follow the steps below to transfer/port your number to another…
-
Entering a Rural Route or Land Location for Shipping Info
If you're not sure how to enter your rural route or land location, you can use Canada Post's "Find a postal code". Find address using rural route Enter RR, following by what route number it is. Once you have it narrowed down, it will show you the correct values below the input field. Find address using postal code If…
-
Making a Complaint
At Lüm Mobile, we strive to provide exceptional service and resolve any issues promptly. If you have a complaint or concern that hasn’t been addressed to your satisfaction by submitting a Help → Get Support request in myLüm, we encourage you to let us know. Email Us: For immediate assistance, please email us…