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Refund exception request
As stated and agreed to in the Lüm Mobile terms of service, all purchases are prepaid and non-refundable. We understand that some things in life are not always black and white, so if you believe your scenario is something that requires an exception, please complete this form. Your request will be reviewed and responded to…
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Membership and data
When you sign up for Lüm, you will need to select your membership type and data bucket and any additional add on you choose. For more information about membership types, data buckets and additional add on, visit our plans page. Choose your Membership Type Choose your Canada Data size and optional Add On Optional: Enter…
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Checking if your phone is eSIM capable
If you are activating for the first time or changing your phone, these steps will check if your phone is eSIM capable. 📌For new activations - if you have not yet created your membership account, please go to and you will be redirected to this page after your have signed up. 📌 For phone or SIM changes - go to Switch Your…
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Past invoices and payments
If you require a copy of an old invoice you can view this in your email or you can view, download or email it to yourself from your myLüm. Follow these steps: Log into myLüm Click on Payments Find the Invoice/Payment you wish to review Click the Green Arrow Click Download or Email
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eSIM activation by phone type
You're nearing the final steps of your eSIM activation journey, and you're doing great! If you haven't signed up yet, please go through those steps first and you will be redirected to this page when applicable. 🚩To finalize the activation of your eSIM, we recommend accessing your email from another phone or computer to…
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Understanding SIM, eSIM and Dual SIM
SIM A Subscriber Identity Module (SIM) is a physical card installed in a phone that contains the information needed to connect to the SaskTel network eSIM An embedded SIM (eSIM) is an industry-standard digital SIM that allows you to activate a wireless plan without using a physical SIM An eSIM provides all the same…
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Change Your Phone Number
If you wish to change your phone number, you can do so at any time, and it's completely free! Here's a step-by-step guide on how to do it: Log into your myLüm account. Click on Update Profile. Select Change Phone Number. Enter your Password for verification. Choose between: a) Yes, I already have a number and I want to use…
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Compatible Phones
Are you wondering if your phone is compatible with Lüm so you can get the services you need? If the answer is yes, while we can't guarantee compatibility without using the IMEI checker, we can provide you with some useful guidelines to determine if your phone is likely to work with your network if the IMEI is not…
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Membership Renewal and Data Recharge
At Lüm, we strive to make things as seamless as possible so you can carry on with the things that are more important to you, instead of having to worry about paying bills! Membership Renewal Auto Renew is set up automatically. This will renew your membership automatically when it's about to expire. If you've turned it off…
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Wi-Fi Calling and Texting
Lüm now has Wi-Fi Calling! This means you can keep calling and texting even when there’s little or no cell coverage! Set it up on your iPhone and we take care of the rest. Your phone will switch to Wi-Fi Calling for your calls and texts whenever you are connected to Wi-Fi and have zero or poor cell signal when you're…