Troubleshooting & FAQs FAQ How to's

Buying a replacement SIM card

If your SIM card isn't working or you lost your phone, we can send you a new one.

Log into myLüm.
🚩 Make sure your address is correct for shipping.
Click on Buy & Manage.
Click on Buy Data & more.
Click on SIM Card and select SIM card.
Click on Next.
Review your Total and click Next.
Make sure your payment information is correct and hit Next.
We'll email you once your replacement SIM is mailed through Canada Post.

/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } @font-face { font-family: conglomeratelight-regular; src: url(https://lum.ca/assets/newfront/font/conglomeratelight-regular-webfont.woff2) format('woff2'), url(https://lum.ca/assets/newfront/font/conglomeratelight-regular-webfont.woff) format('woff'); font-weight: 400; font-style: normal } @font-face { font-family: conglomeratebold-regular; src: url(https://lum.ca/assets/newfront/font/conglomeratebold-regular-webfont.woff2) format('woff2'), url(https://lum.ca/lummobile/public/assets/newfront/font/conglomeratebold-regular-webfont.woff) format('woff'); font-weight: 400; font-style: normal } @import url("https://lum.ca/assets/newfront/css/font-awesome.css"); @import url("https://lum.ca/assets/newfront/css/bootstrap.min.css"); /*body{font-family: conglomeratelight-regular !important;}*/ /* #titleBar{font-family: conglomeratebold-regular !important;} */ /* #footer{font-family: conglomeratebold-regular !important;} */ .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer a { color: #0291db; } .footer a:hover { color: #0276b3; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } .css-111qmu7-titleBarStyles-bar{height:auto;} .headerNavigation a{background:transparent !important; color:yellow;} .titleBar .css-q4odj5-titleBarNavStyles-items .css-1i2q1m9-titleBarNavStyles-link:hover{background:transparent !important;} .css-rmjqgi-button-primary-styleHelperButtonGenerator-buttonClass:hover { background: #ef4126; border-color: #ef4126; } @media screen and (max-width: 768px) { .footer-row { display: block; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } } /*# sourceMappingURL=styles.css.map */ @font-face { font-family: conglomeratelight-regular; src: url(https://lum.ca/assets/newfront/font/conglomeratelight-regular-webfont.woff2) format('woff2'), url(https://lum.ca/assets/newfront/font/conglomeratelight-regular-webfont.woff) format('woff'); font-weight: 400; font-style: normal } @font-face { font-family: conglomeratebold-regular; src: url(https://lum.ca/assets/newfront/font/conglomeratebold-regular-webfont.woff2) format('woff2'), url(https://lum.ca/assets/newfront/font/conglomeratebold-regular-webfont.woff) format('woff'); font-weight: 400; font-style: normal } @font-face { font-family: conglomeratebook; src: url(https://lum.ca/assets/newfront/font/conglomeratebook-regular-webfont.eot); src: url(https://lum.ca/assets/newfront/font/conglomeratebook-regular-webfont.eot?#iefix) format('embedded-opentype'), url(https://lum.ca/assets/newfront/font/conglomeratebook-regular-webfont.woff2) format('woff2'), url(https://lum.ca/assets/newfront/font/conglomeratebook-regular-webfont.woff) format('woff'), url(https://lum.ca/assets/newfront/font/conglomeratebook-regular-webfont.svg#conglomeratebook) format('svg'); font-weight: 400; font-style: normal } .css-111qmu7-titleBarStyles-bar{height:auto;} .headerNavigation a{background:transparent !important; color:yellow;} .titleBar .css-q4odj5-titleBarNavStyles-items .css-1i2q1m9-titleBarNavStyles-link:hover{background:transparent !important;} .css-rmjqgi-button-primary-styleHelperButtonGenerator-buttonClass:hover{ background: #ef4126; border-color: #ef4126;} .footer {padding:65px 0 45px;} .footer .footer-row{align-items:flex-start;} .footer .col .col-tit{text-transform:uppercase; padding-bottom:22px;} .footer .col .col-tit a{color:#001254; font-size:14px; text-transform:capitalize; text-decoration:none; font-family:conglomeratebold-regular,Lato;} .footer .col .col-list{list-style:none; margin:0;} .footer .col .col-list li{padding-bottom:18px;} .footer .col .col-list li a{color:#001254; font-size:14px; text-transform:capitalize; font-family:conglomeratebook,Lato; text-decoration:none;} .copyright-and-policy{padding:20px 0;} .copyright-and-policy ul{display:flex; list-style:none;} .copyright-and-policy ul li{position:relative; padding-left:10px; padding-right:12px; color:#001254;} .copyright-and-policy ul li:first-child{padding-left:0;} .copyright-and-policy ul li,.copyright-and-policy ul li a{color:#001254; font-size:14px; text-transform:capitalize; font-family:conglomeratebook,Lato; text-decoration:none;} .copyright-and-policy ul li::before{content:''; position:absolute; top:0; right:0; height:15px; width:1px; background:#000; bottom:0; margin:auto;} .copyright-and-policy ul li:last-child::before{display:none;} @media(max-width:991px){ .footer .footer-row .col{padding-right:20px;} .footer .footer-row .col:last-child{padding-right:0;} .copyright-and-policy ul{flex-wrap:wrap;} }