Troubleshooting & FAQs FAQ Helpful info

3G U.S. network shutdown

Our U.S. network partners (AT&T and T-Mobile) turned down their 3G networks

AT&T shutdown Feb 2022
T-Mobile shutdown July 2022

We relied on these partners 3G networks to enable traditional voice calling when you travel to the U.S. - therefore, voice calls (incoming and outgoing) will not work after these shutdown dates while roaming in the U.S.

Data and text messaging will still continue work. A great alternative is to use data-based voice services like Facetime or WhatsApp - but please be aware that 911 does not work from these apps.

We also launched VoLTE on July 1, 2022 - which means that VoLTE capable phones can still make voice calls from the U.S.

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