Can't log into your account - Member Forum
<main> <article class="userContent"> <ol><li>Try <a href="https://help.lum.ca/kb/articles/14-changing-your-luem-password" rel="nofollow noreferrer ugc">resetting your password</a>.</li><li>If you get the error message: "<em>Oops! Check the email address again, we don’t seem to have that one.</em>" It means your account was created over 14 days ago and you didn't purchase a membership. You'll need to <a href="https://help.lum.ca/home/leaving?allowTrusted=1&target=https%3A%2F%2Fmylum.lum.ca%2F%23%2Fauth%2Fnew-connection%2Fuser-details" rel="nofollow noreferrer ugc">re-sign up</a> but you can use the same credentials you had in the past.</li><li>If you aren't receiving the reset email, you can send us an email using support@lum.ca.</li></ol> </article> </main>