Troubleshooting & FAQs Troubleshooting

Can't log into your account

Try resetting your password.
If you get the error message: "Oops! Check the email address again, we don’t seem to have that one." It means your account was created over 14 days ago and you didn't purchase a membership. You'll need to re-sign up but you can use the same credentials you had in the past.
If you aren't receiving the reset email, you can send us an email using support@lum.ca.

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