Troubleshooting & FAQs Manage Membership and Settings

Manage Membership and Settings

Managing Lüm Mobile Notifications
By changing your notification settings, you can make a personal information stream that meets your needs without bothering you. With Lüm, you’re always in charge of your digital experience. Promotional Notifications Keep up with Lüm’s promotional alerts. These notifications tell you about the newest deals and services.…
Manage Your Membership
At Lüm, we understand that flexibility is key to a great membership experience. That’s why we offer the convenience of prescheduling changes to your membership for when it expires. Auto Renew is recommended to ensure uninterrupted service; however, if you prefer to disable it and renew manually, no worries! If your…
Pausing Network Access
With a pause in service you have the ability to temporarily stop your phone from using data, calls, and texts. This is useful for scenarios including: Lost or Stolen Phones: If a member’s phone is lost or stolen, they can pause their service to prevent unauthorized usage and protect their account balances. Parental…
Changing Your Lüm Password
Update password Log into myLüm. Click on Manage Profile Click on Change Password Enter your Current Password Enter the New Password Confirm the New Password Click on Update Success! Click OK Forgot password Click on Forgot Password? on the myLüm login page. Enter your Email Address Click Send Link Go to your email and…
Updating Your Address and Personal Information
Log into myLüm. Click on Manage Profile. Click Update Profile. Make your changes to: Personal information Update address Click on Update. Select OK to confirm.
Past and Future Payment Information
Update Payment Information Currently Lüm accepts major credit cards and Visa/Mastercard Debit cards. You are required to have one payment card on file to make purchases when you need it through your myLüm. To update your card details: Log into myLüm. Click on Manage Profile. Click on Update Payment Card. Click on Edit…
Signing Up and Activating your Lüm Membership
Welcome to your first steps in getting started with Lüm. We're confident you're going to love it here. We're fully digital, giving you the power to self-manage your account effortlessly. If you need a little help getting started, the following steps are designed to direct you through the process, step by step. Click…