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Troubleshooting & FAQs
General Information
How to's
Personal Details
Helpful info
Manage Membership and Settings
Access
Troubleshooting
Voicemail
eSIM, SIM Card, Dual SIM
How-To Videos
Cell Phone Safety for Victims of Domestic Abuse
RCS Messaging
Travel Add-ons
Calm Premium Subscription FAQ
Call Display for Name and Number
Cyber Security Blocking
mySaskTel App Installation
Multi-factor Authentication
Biometric / Face Unlock
Auto Data Recharge
Understanding Referrals
Checking and Understanding Usage History
Troubleshooting Text Messages, Group Messages or iMessages
Wi-Fi Calling and Texting
Lüm Network Capabilities Including 5G and VoLTE Capable Phone List
Troubleshooting Transfer Your Number to Lüm Failure Reasons
Troubleshooting Phone Calls
How to turn on/off "Take a Message" On Google pixel
Voicemail PIN Reset and Notifications
Manage Voicemail Subscription
How to Turn On/Off Live Voicemail in Apple iOS 17
Using Your Voicemail
Get an eSIM or SIM Card
eSIM Activation by Phone Type
Understanding SIM, eSIM and Dual SIM
Activating Your SIM Card
SIM Card Shipping
How -To: Managing Your Voicemail
How-To: Link an Account
How-To: How To Change Your Number
How-To: Set Up Call Forwarding
How-To: Turn on Auto Renew

Updating Your Address and Personal Information

Log into myLüm.
Click on Manage Profile.
Click Update Profile.
Make your changes to:
- Personal information such as your email address or last name
- Update either your Billing or Shipping address
  - Note: Your Billing Address must match your address on file with your payment card provider.
Click on Update.
Select OK to confirm.