With a pause in service you have the ability to temporarily stop your phone from using data, calls, and texts. This is useful for scenarios including:
- Lost or Stolen Phones: If a member’s phone is lost or stolen, they can pause their service to prevent unauthorized usage and protect their account balances.
- Parental Controls: Service pauses are also useful for implementing parental controls. Parents can temporarily restrict their child’s usage by pausing the service, ensuring responsible usage.
Note: A pause and suspend in service does not pause, hold or extend your membership counter. A membership typically has a specific duration, and it remains active for that predefined period. On the other hand, a service pause is specifically designed to allow members to limit their usage temporarily.
To pause or resume your service follow the below instructions:
1. Log into myLüm.
2. Click on My Account.
3. Click on Security.
4. Toggle on/off Pause Lüm Mobile Access.
5. Click Yes button
🚩 Please wait at least 1 minute before trying to resume your service!