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As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
Hello Lüm Members, Due to the Canada Post strike, your SIM card shipment may be delayed if you have placed an order in the past week. If your phone is eSIM capable and you wish to change your SIM type, please let us know. For more details about SIM shipping and tracking please visit our FAQ. We apologize for any…
I see there is a lot frustration on the forum about the new plans being introduced. I understand the frustration. I believe the new plans may appear to be drastically different than they will actually be for most people. I have done some very quick analysis comparing old vs. new to put things into perspective for the…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
Has anyone found a workaround to be able to load an eSIM on an iPhone 16? My iPhone 16 is asking for a Lum Mobile QR Code, which the Tech's say they don't have. Instead they have me load "SM-V4-062-A-GTM.PR.GO-ESIM.COM" in the Set Up Manually area. When I do that, it says that the code is no longer valid and to go to Lum…
There should be a plan with a lower price and less data. Where are plans for 3, 5 or 10GBs per month? I am an ultra-low data user, 150GB is a massive waste for me, even with rolling over. It is 99% waste and there's absolutely no better option for what I am sure is a good amount of people in my boat. I bought 25 GBs 2.5…
Hi all. Background: Currently my in-laws are retired and using Sasktel mobile service. Majority of the time they are at home and have wifi, etc. Last year or so their Cell service usage is quite low. They still travel to USA each winter, where the majority of the time they have wifi, etc. I currently remotely manage their…
With the release of the new plans, it appears Lum now supports 5G. However, it says here that you need to be on one of the new plans to get it. Why can't 5G be enabled for all customers? It's not like it's used as an incentive for people to switch to the new plans since we're unable to switch until our current memberships…
How do I activate wifi calling?
Just saw the new plans, and there seems to be no options at all for people who don't use much data — the entire selling point of Lum in the first place for me. As someone on a 3 month renewal who uses under 2GB a month, as it stands, my bill is going to increase by 50%, and all i'm going to get is 15x more data than I will…
I just received my auto renew email. Obviously, I want to renew (love the service!), but I would like to drop the “Talk and Text” option from my auto renewal ….. and just use my data. The Ap won’t let me ‘toggle’ under the Talk and Text tab to auto renew = yes. how do I make this change ….. do I have to cancel the Talk and…
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