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Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Hello Lüm Members, Due to the Canada Post strike, your SIM card shipment may be delayed if you have placed an order in the past week. If your phone is eSIM capable and you wish to change your SIM type, please let us know. For more details about SIM shipping and tracking please visit our FAQ. We apologize for any…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
I see there is a lot frustration on the forum about the new plans being introduced. I understand the frustration. I believe the new plans may appear to be drastically different than they will actually be for most people. I have done some very quick analysis comparing old vs. new to put things into perspective for the…
Why, How do I fix it, is it a network issue?
I have checked everything suggested by FAQ.My spouse has a similar phone (Motorola Pure) and identical Lum account and his works fine. My phone did receive a call from our US Skype phone number but not from my spouse(in the US) and or daughter (in Canada) I notice ,comparing settings on both our phones that under"network…
Good day. I searched for an answer but wasn't quite sure whether I have it correct or not. Basically, my questions are: When travelling with wife and in family the U.S.A., are we able to call each other ? or just text ? 2. Does 911 work on my phone when in the states ? This is very important to me as I have health issues.
This may sound like whining but whatever. The main reason I switched to Lum was because of the zero data membership pricing model. I thought it was new and interesting and the perfect system for myself. I referred my friends and a couple of them joined as well. Now I feel like there has been a bait and switch. What I am…
My friends lum account is about to be shut down and is freaking out as lum attempted to charge $999 to her credit card for the 1 year renewal. an someone from lum please look at this and fix it. Its not a good look for lum and this ridiculous membership change nonsense. her help ticket is # 20855
I’ve been getting quite a few calls from Telus, Rogers etc.. in the last few months offering some pretty cheap plans lately on there budget companies plans(Fido, Koodo etc, ) like 50gb a month , and also advertising on social media. Plans for 25-35 dollars a month for that much data. Just wondering if perhaps you’re…
I have been trying too port my number away from lum mobile since Tuesday/Yesterday(it feels like its been forever) Basically lum support is telling me too use my 5 digit account number, and each time I have talked with Public support's team the error they are getting is that the account number is wrong, they said they need…
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