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When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
Because we believe your mental health matters just as much as your mobile plan. We teamed up with Calm to help you stress less, sleep more, and live mindfully – whether you’re at home, at work, or on the go. It’s our way of supporting a healthier, more connected community. Learn more
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps.…
Has anyone else with an Android phone having issues with the RCS texting not working? I've tried all the solutions google offer as far as clearing the cache, restarting the phone. Nothing is helping so just seeing if I'm the only one.
Hi everyone, Last Friday, I bought a Lume Mobile plan and recieved an email with my Lume account and the receipt of my purchase (along with other pdfs regarding Terms or Service and Privacy Policy). However, I never received any email that you would allow me to activate my SIM. Likewise, when I log in to myLum account, I…
Heads up – there’s changes coming to wireless service in Manitoba. On December 31, 2025, our roaming partners will start shutting down their 3G networks in Manitoba. That means if your phone relies on 3G, it won’t be able to make and receive calls (including 9-1-1) in Manitoba. You might also not be able to send and…
Hello there, I changed my number from Rogers to LUM and using e-sim, everything is completed but it says no service. My Account no is # 68709
Trying to port over from Bell. Everything has been great so far. Got to the activate your E-Sim part it tried, said it failled, and now i cannot even retry it. The confirm button on step 3/3 does nothing. So i'm currently left with no phone as the enrollment has already cancelled my Bell plan, and i cant get activated on…
I received a pop up on my phone saying SIM card changed Restart your phone to begin using your new SIM card Your new service provider's apps and settings will be added. Some apps and services installed by your previous service provider will be deleted Your personal data won't be affected I'm worried this may be a sim swap…
Hi, I need to port 2 numbers to lum, but I do not know how to do it. Do I need to buy a plan first and then I’ll get the option to port? Or can I port the numbers before picking a plan? and I have a SIM so should I pick the SIM or could it be eSIM in this case too? Thanks!
Is it possible? I want to have 2 devices on the same data plan.
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