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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps.…
I would like port my number over from Virgin Mobility. As it is a BYOD, it looks like they do not have my IMEI number, so I understand I should use my Account number. BUT I have 2 phones under the same account. So how will the port over pick the correct number? Do I fill in my phone number somewhere during the process. I…
I plan to purchase a new to me used phone. I want to transfer my existing LUM plan to the new phone. What steps do I need to take? Can I just move the Sim to the new phone and all is good? Would love some step by step instructions from anyone who has done this.
Hi everyone, i decided to switch from Bell to Lum. Everything was smooth at first. After my status has been approved, i click activate and was sent to confirm the transfer details. But i couldn’t click the confirm button no matter where i tried it: phone, app, laptop. I’m stuck here and would love to have some help. Thank…
Heads up! Due to the Canada Post strike, SIM cards will be shipped via courier to physical addresses only. If you have a PO Box, we’ll contact you for an alternative delivery location. Choose eSIM to skip shipping and get connected quickly.
Recently, a friend tried to set up a group call. We all have iPhones, but my friend could not connect me. There would have been a total of 4 on the call if it had worked. Anyone know about any limits within Lum or any iPhone settings that I need to change?
When I signed up, I had to remove the periods from my email (i.e., it was firstname.middlename.lastname@gmail.com . Finding the solution was a lucky guess. Is this still a problem?
Cellular Voice Service Outage Province Wide August 22, 2025 – SaskTel is currently experiencing a province-wide service outage that is affecting both cellular network calls and Business Voice services. 9-1-1 emergency calls are not affected by the current outage. SaskTel technicians are working to resolve the outage as…
I got a text from LUM stating there was a problem with my auto pay. There is nothing wrong with my payment method using VISA Debit. I was asked to make a manual payment but there is no way to do that. I changed and updated my payment method and my service was suspended. NOT HAPPY!
As of this morning, I can receive calls and send and receive texts but I can't make outgoing calls. I try to call but it won't connect and the phone says "call ended". I have tried the following: restarted the phone turned phone off, removed sim, put sim back, restarted phone turned airplane mode on and off changed…
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