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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
Cellular Voice Service Outage Province Wide August 22, 2025 – SaskTel is currently experiencing a province-wide service outage that is affecting both cellular network calls and Business Voice services. 9-1-1 emergency calls are not affected by the current outage. SaskTel technicians are working to resolve the outage as…
I plan to purchase a new to me used phone. I want to transfer my existing LUM plan to the new phone. What steps do I need to take? Can I just move the Sim to the new phone and all is good? Would love some step by step instructions from anyone who has done this.
I got a text from LUM stating there was a problem with my auto pay. There is nothing wrong with my payment method using VISA Debit. I was asked to make a manual payment but there is no way to do that. I changed and updated my payment method and my service was suspended. NOT HAPPY!
As of this morning, I can receive calls and send and receive texts but I can't make outgoing calls. I try to call but it won't connect and the phone says "call ended". I have tried the following: restarted the phone turned phone off, removed sim, put sim back, restarted phone turned airplane mode on and off changed…
any limit to the number of people that can be added to a conference call with lum. Last night I could be added to a call with 3 other people
Just purchased a plan. Rolled over my number from Rogers, and activated the eSim. Everything went alright, but I can't get any data at all for some reason. Tried restarting my phone and everything possible. Any ideas?
I don't have any other Sasktel services but see a wifi network that says "Sasktel Select Wifi 1 / Available via Lum Mobile". If I select it I see an authentication error. From what I can see it says it should recognize a Sasktel SIM card and let you connect, but it doesn't. Are Lüm customers excluded if they do not have…
My plan was renewed today for 1 month. I was previously on an annual renewal and I did not request a change. I searched on your website and it shows that this option is still available. Please review and correct or advise if I can no longer select annual. Thanks.
The phone cannot receive calls on the first attempt; it usually takes two tries for the call to go through.
It would be nice to be able to buy a bit more travel data bundled together for a better price. 15 bucks for 1gb is pretty pricy!
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