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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps.…
Trying to port over from Bell. Everything has been great so far. Got to the activate your E-Sim part it tried, said it failled, and now i cannot even retry it. The confirm button on step 3/3 does nothing. So i'm currently left with no phone as the enrollment has already cancelled my Bell plan, and i cant get activated on…
I received a pop up on my phone saying SIM card changed Restart your phone to begin using your new SIM card Your new service provider's apps and settings will be added. Some apps and services installed by your previous service provider will be deleted Your personal data won't be affected I'm worried this may be a sim swap…
Hi, I need to port 2 numbers to lum, but I do not know how to do it. Do I need to buy a plan first and then I’ll get the option to port? Or can I port the numbers before picking a plan? and I have a SIM so should I pick the SIM or could it be eSIM in this case too? Thanks!
Is it possible? I want to have 2 devices on the same data plan.
I would like port my number over from Virgin Mobility. As it is a BYOD, it looks like they do not have my IMEI number, so I understand I should use my Account number. BUT I have 2 phones under the same account. So how will the port over pick the correct number? Do I fill in my phone number somewhere during the process. I…
I plan to purchase a new to me used phone. I want to transfer my existing LUM plan to the new phone. What steps do I need to take? Can I just move the Sim to the new phone and all is good? Would love some step by step instructions from anyone who has done this.
Hi everyone, i decided to switch from Bell to Lum. Everything was smooth at first. After my status has been approved, i click activate and was sent to confirm the transfer details. But i couldn’t click the confirm button no matter where i tried it: phone, app, laptop. I’m stuck here and would love to have some help. Thank…
Heads up! Due to the Canada Post strike, SIM cards will be shipped via courier to physical addresses only. If you have a PO Box, we’ll contact you for an alternative delivery location. Choose eSIM to skip shipping and get connected quickly.
Recently, a friend tried to set up a group call. We all have iPhones, but my friend could not connect me. There would have been a total of 4 on the call if it had worked. Anyone know about any limits within Lum or any iPhone settings that I need to change?
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