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If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
Does Lum prompt for porting after you buy your new plan?
I have an iPhone 16 and renewed on the new plan. I’m not getting 5g only LTE. I have toggled cellular and restarted my phone. Do I need a different SIM card or something ?
Sounds as simple as it is, I'd like to have the option to add a resizable widget on my android homescreen. It should show me my data usage and days left of membership, at minimum. It's a perfect utility for a widget+ can help me stay more on-top my data usage week to week.
I recently received my SIM card in the mail and have gone through all the steps of activating it, however my activation keeps failing. I am using the same number as my old provider so now I am stuck with no service because my number transfer is approved (no more service from old provider) but my SIM card will not activate…
I have been trying too port my number away from lum mobile since Tuesday/Yesterday(it feels like its been forever) Basically lum support is telling me too use my 5 digit account number, and each time I have talked with Public support's team the error they are getting is that the account number is wrong, they said they need…
I just setup a Galaxy Fold 4 on Lum, but the phone doesn't have a cellular connection. I've restarted it and that didn't help. I entered APN settings as per and that didn't help either. I ported my number from SaskTel and it shows up in the Lum app.
Trying to activate sim card ——Entered number is not available to use Now what ?
I am trying to activate eSim by porting my old number from Virgin to Lum. But it's been over 2 hours since I made request and still NO text from Virgin for me to accept. What should I do?
Hi there, the port-out process seems to have been completed successfully from Lum Mobile to Public Mobile this evening, Dec 23rd 2024. Lum Mobile membership was set to be renewed automatically next day on Dec 24th, 2024. However, in theory Lum Mobile system is supposed to realize the number has been ported out then cancel…
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