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I see there is a lot frustration on the forum about the new plans being introduced. I understand the frustration. I believe the new plans may appear to be drastically different than they will actually be for most people. I have done some very quick analysis comparing old vs. new to put things into perspective for the…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
Just saw the new plans, and there seems to be no options at all for people who don't use much data — the entire selling point of Lum in the first place for me. As someone on a 3 month renewal who uses under 2GB a month, as it stands, my bill is going to increase by 50%, and all i'm going to get is 15x more data than I will…
Not happy with the way this was rolled out. I've got two kids on Lum, they are ultra-low-data users, like maybe 500MB per month just to stay connected. So Lum made sense on the "old plans". One of my kids renewed a few months ago, no issues there. Second child received a renewal notice email on September 19th, which showed…
I just received my auto renew email. Obviously, I want to renew (love the service!), but I would like to drop the “Talk and Text” option from my auto renewal ….. and just use my data. The Ap won’t let me ‘toggle’ under the Talk and Text tab to auto renew = yes. how do I make this change ….. do I have to cancel the Talk and…
Hey anyone know what the voicemail password is when you sign up?
I’ve been getting quite a few calls from Telus, Rogers etc.. in the last few months offering some pretty cheap plans lately on there budget companies plans(Fido, Koodo etc, ) like 50gb a month , and also advertising on social media. Plans for 25-35 dollars a month for that much data. Just wondering if perhaps you’re…
The renewal process seems to be very buggy. When I go to manage services, I see a BOX titled CHANGE MEMBERSHIP that tells me to go to CHANGE MEMBERSHIP. I click on the Box title several times, finally notice there is a CHANGE MEMBERSHIP BUTTON in the box above. Click that. I get a message that my membership is changed to…
So I got an email today, saying I have to convert to one of the new LUM plans. I currently pay $60 for 3 months. Now I get to pay $90 for 3 months. I'm not sure why I should be excited about this! I'm a snowbird and will be going south shortly, so I won't make any drastic changes at this time - but I assure you, I'll be…
I never received notification about the new plans being rolled out, I just went to the Lum website tonight and found out. I'm still trying to wrap my head around this. When I signed up, I purchased 95 GBs for something like $200. When I purchased this data, I was promised my data would NEVER expire. Is this correct or am I…
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