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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! In simple terms, it’s like iMessage but for everyone. With RCS, you get: ✅Group messaging ✅Indicators when…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
I plan to purchase a new to me used phone. I want to transfer my existing LUM plan to the new phone. What steps do I need to take? Can I just move the Sim to the new phone and all is good? Would love some step by step instructions from anyone who has done this.
So I have 2 different businesses that I call for make appointments etc and it's very strange, it will ring, and if it goes to their machine/answering service it'll let me leave a message. But if they answer it, the line goes dead, neither of us can hear each other, the call is dropped. It's very strange. My husband also…
I've got the following Access Point settings: Name: Lum APN: lum MMSC: http://mms.lum.ca/ MMS Proxy: mig.lum.ca MMS Port: 80 MVNO Type: GID MVNO Value: 5A I've made sure that my service is not set to "paused" in the "Security & Controls" section. I've also tried SaskTel's APN settings. Any ideas?
When using carrier-provided time, daylight savings time is enabled but shouldn't be for Saskatchewan residents
I have just found yesterday that I an not receiving notification code texts or calls from my bank or the CRA website.
So I joined Lum yesterday, and ever since activating my eSim I have been having alot of issues. The main issue is that whenever I get an incoming call (regardless if they are in my contacts), the call appears as "Unknown". I have tried the following steps to fix this: Restart My Phone Disable/Re-enable my eSim Turn on/off…
Hi guys, I'm in a bit of a pickle and needing some advice. I set aside 100 dollars this month to purchase the top up for my wife who is linked to my account and accidentally purchased for myself. I don't need the data at all but reaching customer service they just said nothing can be done. I understand it's my mistake but…
I'm trying to log into our account from the page https://mylum.lum.ca/#/auth/login but after entering e-mail and password into the pop-up, it disappears, and I'm back at the original page. This page flashes briefly, and the "Log In" button briefly changes to say something like "keycloak." I tried resetting my password in…
I have a $25 referal just sitting in my account. I'm on the old plan and it expires in early March. I am trying to select the 150GB for $300 and there's no option to allocate the referal to the future plan.
I can’t make or receive phone calls in US. AT&T is shown on my network selection and I am connected to tower. All updates were done. Data roaming is on. Please help. Been two days already
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