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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
Does the Talk & Text add-on include inbound and outbound call display?
I purchase a gb of Mexican data does it automatically start using that when i arrive in Mexico or do I have to activate something on my phone?
I'm having troubles with sending messages threw messenger, they say sending and don't send.
Wondering if Imessage/FaceTime will work using hotel wifi in Mexico without purchasing Mexico data from LUM? Thanks
On sign in page, not accepting my IMEI number from my phone. I am in Saskatchewan.
Noticed yesterday morning tried APN settings still nothing why is it doing this???
Please advise if there are any setting that I need to change. thanks
Does U.S Travel Data include the territory of Puerto Rico?
I'm a new member of Lum for a few weeks now, came from another carrier. My wife has her phone with the same carrier I was with - thinking of brining her number over to Lum as well. But both our phones/plans were under my name, address, payment ,etc. Would I be able to bring her over, still use my existing Lum account to…
Will I have to contact sasktel to cancel, or will I have an option to Port automatically somehow when I receive my sim card? I am on call and I have to maintain continuous service and I am a little worried after reading some posts. I can not use an e-sim Thank you!
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