Lüm Communications

FAQ
Community Help
Help is always available and 100% online. No waiting on the phone on-hold or trying to find a location near you - just hop online wherever you are and find the answers!
Lüm Communications
We'll use this to update you on things that are important.
Outages
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages

Announcements

Helpful tips: Porting in your number
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
Lüm Member Forum Guidelines
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
RCS Messaging is Here!
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
New Plans FAQ's
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
Outages
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps.…

Recent Discussions

Lüm Member Forum Guidelines
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
RCS Messaging is Here!
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
New Plans FAQ's
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
SIM card changed
I received a pop up on my phone saying SIM card changed Restart your phone to begin using your new SIM card Your new service provider's apps and settings will be added. Some apps and services installed by your previous service provider will be deleted Your personal data won't be affected I'm worried this may be a sim swap…
Port 2 numbers from fido
Hi, I need to port 2 numbers to lum, but I do not know how to do it. Do I need to buy a plan first and then I’ll get the option to port? Or can I port the numbers before picking a plan? and I have a SIM so should I pick the SIM or could it be eSIM in this case too? Thanks!
Porting Number from Virgin
I would like port my number over from Virgin Mobility. As it is a BYOD, it looks like they do not have my IMEI number, so I understand I should use my Account number. BUT I have 2 phones under the same account. So how will the port over pick the correct number? Do I fill in my phone number somewhere during the process. I…
Canada Post Strike
Heads up! Due to the Canada Post strike, SIM cards will be shipped via courier to physical addresses only. If you have a PO Box, we’ll contact you for an alternative delivery location. Choose eSIM to skip shipping and get connected quickly.
Can Lüm customers use Sasktel Select Wifi?
I don't have any other Sasktel services but see a wifi network that says "Sasktel Select Wifi 1 / Available via Lum Mobile". If I select it I see an authentication error. From what I can see it says it should recognize a Sasktel SIM card and let you connect, but it doesn't. Are Lüm customers excluded if they do not have…
Travel data bundles.
It would be nice to be able to buy a bit more travel data bundled together for a better price. 15 bucks for 1gb is pretty pricy!
No Text for porting confirmation from previous provider?
I am trying to activate eSim by porting my old number from Virgin to Lum. But it's been over 2 hours since I made request and still NO text from Virgin for me to accept. What should I do?
I am in the US, my phone does not receive texts and calls from many sources
I have checked everything suggested by FAQ.My spouse has a similar phone (Motorola Pure) and identical Lum account and his works fine. My phone did receive a call from our US Skype phone number but not from my spouse(in the US) and or daughter (in Canada) I notice ,comparing settings on both our phones that under"network…
Roaming
Good day. I searched for an answer but wasn't quite sure whether I have it correct or not. Basically, my questions are: When travelling with wife and in family the U.S.A., are we able to call each other ? or just text ? 2. Does 911 work on my phone when in the states ? This is very important to me as I have health issues.
How often is the VoLTE Capable Phone List updated?
For example, the Motorola list has not been updated since the 2022 model phones. Do we assume that newer models of the same phone are compatible? Thanks.