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When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
SaskTel is turning down its 3G wireless network on October 1, 2027. Since we're powered by SaskTel’s wireless network, here’s what that means for Lüm Mobile customers. After October 1, 2027: 3G devices will no longer work on SaskTel’s network Devices that are not Voice over LTE (VoLTE) compatible won’t be able to make…
Because we believe your mental health matters just as much as your mobile plan. We teamed up with Calm to help you stress less, sleep more, and live mindfully – whether you’re at home, at work, or on the go. It’s our way of supporting a healthier, more connected community. Learn more
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps.…
Hi everyone, i decided to switch from Bell to Lum. Everything was smooth at first. After my status has been approved, i click activate and was sent to confirm the transfer details. But i couldn’t click the confirm button no matter where i tried it: phone, app, laptop. I’m stuck here and would love to have some help. Thank…
Recently, a friend tried to set up a group call. We all have iPhones, but my friend could not connect me. There would have been a total of 4 on the call if it had worked. Anyone know about any limits within Lum or any iPhone settings that I need to change?
When I signed up, I had to remove the periods from my email (i.e., it was firstname.middlename.lastname@gmail.com . Finding the solution was a lucky guess. Is this still a problem?
I got a text from LUM stating there was a problem with my auto pay. There is nothing wrong with my payment method using VISA Debit. I was asked to make a manual payment but there is no way to do that. I changed and updated my payment method and my service was suspended. NOT HAPPY!
As of this morning, I can receive calls and send and receive texts but I can't make outgoing calls. I try to call but it won't connect and the phone says "call ended". I have tried the following: restarted the phone turned phone off, removed sim, put sim back, restarted phone turned airplane mode on and off changed…
any limit to the number of people that can be added to a conference call with lum. Last night I could be added to a call with 3 other people
Just purchased a plan. Rolled over my number from Rogers, and activated the eSim. Everything went alright, but I can't get any data at all for some reason. Tried restarting my phone and everything possible. Any ideas?
My plan was renewed today for 1 month. I was previously on an annual renewal and I did not request a change. I searched on your website and it shows that this option is still available. Please review and correct or advise if I can no longer select annual. Thanks.
The usage history shows no records. The default From Date is set as a future date for some reason. Has to be adjusted manually every time. See attached screenshot.
Can you mail it or is canada post striking
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