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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
There are many apps, settings, updates, including backups that can use up your cellular data (in the background) and thus escalate data usage while not connected to wifi . My home wifi can handle most of these tasks generally and for the most part it does. There are YouTube videos that can help people manage cellular data…
It seems that being pure digital that offering eSim would be a good idea.
I think an affordable voicmail option would be a big plus
I had issues with features on my Samsung after switching to Lum and ended up needing a physical SIM card. I had issues with the new SIM card process and it took a while to figure out while I was left without service. However, I was able to eventually work it all out with Lum and service and all features were restored. A…
Switching from a monthly data quota to a non-expiring set of data is a paradigm shift that comes with some risks. The largest one being accidentally consuming a large amount of data that was meant to last many months. An example of how this could happen would be if you were watching a YouTube video on your phone, thinking…
How about a voicemail offering like mini-mail or enhanced voicemail? This seems to be a deal breaker for a lot of people.
I'd love to have the ability to better analyze my data usage. It's nice that it's broken down by Voice, Text, and Data, but it would also be great to see: Total usage by data type (right now I believe I'd have to manually add it up over many days/months) The ability to filter out U.S. or Mexico data usage Voice & text…
How about an email address for Lum where we can actually contact you?
Lüm Mobile uses a model that's different than most wireless providers. We want to get your feedback on where we can improve and any ideas that you may have! Simply create a new post, and choose "New Idea" to create a discussion around what you think will make us better.
It would be a cool idea to be able to export your usage data as a excel or CSV file.
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