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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
I cannot send or receive text messages. Just hoping to get this fixed. Thanks!
I sent someone a referral code yesterday, Nov. 19. Any chance I can still get the gift card???
I switched over to Lum from SaskTel. Bought 95 GB's of data Everything went well. I transferred my number over to Lum (received an email saying this was successful) and the SIM card activated according to my Lum account and app (it says SIM card is "active"). However, my phone says that my SIM card is not provisioned for…
Bought 6GB plan and never really used any data and its down to 2gb. Usage history shows 5MB used every minute for hours but not traffic used. Sim card is notplaced into a typical phone but is in a 4g cell modem/ router . what could cause this usage as my plans are being used up with no internet traffic being used
Hello, I'm looking to switch my gf over to Lum, and was wondering if she can port her 204 number from Bell over? She's living in SK and has an address here, but doesn't want to lose her existing cell number. Thanks!
We are new to Lum, and are interested in what to expect when using Lum in Mexico. We are snowbirds, living in Sask around 8 months of the year, but will be in Mexico for 4 continuous months. How does Lum perform in Mexico? Can I expect my phone to work as well as in Canada, albeit with higher charges for data? Will our 4…
Hi, My three-month membership (with added talk and text) will soon be coming to an end and I want to purchase a one-year membership with talk and text as well. I can renew the membership now (about a week before it expires) but I can't seem to purchase the talk and text at the same time. Am I overlooking something? Do I…
Why doesn’t the Lum membership date start when you activate your SIM card? I’ll have lost 5 days of my 3 month membership. Just curious if this is something that could be corrected for future Lum members.
I stopped receiving texts and calls to my phone on wednesday and raised a trouble ticket thursday, but I haven't been getting any help or information. I have been looking up solutions myself and found out that there was an outage and this has happened to quite a few people apparently. It's frustrating because I wasn't even…
I haven’t been receiving calls or texts from non-iPhone numbers in a couple days. Has anyone else been able to get it to come back on? I have data and an active membership.
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