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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
New activation on the new 5G plan here. I have VoLTE enabled on the iPhone 12. When I make or receive a call I see the little indicator flip to 3G during the call, and internet is super slow while on a call. As soon as you hang up, it flips back to 5G. This also happens if I set the Cell Data to LTE. It flips to 3G during…
Can I use the same email I used to create my Lum account for my wife's and daughter's account when I sign them up? Or does a different email need to be used for each account?
Good morning everyone, I got a new plan from another provider, but I want to keep my current Lum phone number, so I called the new provider to transfer my current number to the new provider. I followed all instructions from Lum help center But the other side still cannot process it. the reason is that my number is not…
Has anyone found a workaround to be able to load an eSIM on an iPhone 16? My iPhone 16 is asking for a Lum Mobile QR Code, which the Tech's say they don't have. Instead they have me load "SM-V4-062-A-GTM.PR.GO-ESIM.COM" in the Set Up Manually area. When I do that, it says that the code is no longer valid and to go to Lum…
Hi all. Background: Currently my in-laws are retired and using Sasktel mobile service. Majority of the time they are at home and have wifi, etc. Last year or so their Cell service usage is quite low. They still travel to USA each winter, where the majority of the time they have wifi, etc. I currently remotely manage their…
How do I activate wifi calling?……..
I just received my auto renew email. Obviously, I want to renew (love the service!), but I would like to drop the “Talk and Text” option from my auto renewal ….. and just use my data. The Ap won’t let me ‘toggle’ under the Talk and Text tab to auto renew = yes. how do I make this change ….. do I have to cancel the Talk and…
Hey anyone know what the voicemail password is when you sign up?
The renewal process seems to be very buggy. When I go to manage services, I see a BOX titled CHANGE MEMBERSHIP that tells me to go to CHANGE MEMBERSHIP. I click on the Box title several times, finally notice there is a CHANGE MEMBERSHIP BUTTON in the box above. Click that. I get a message that my membership is changed to…
I tried to pay my outstanding bill of $62.42, however after confirming the amount by pressing OK, then it says confirm purchase it charged to my debit card, the website did not show a confirmation of payment, so I tried paying again multiple times. nothing happened, my service was not restored. however my bank account…
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