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When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
I have been trying too port my number away from lum mobile since Tuesday/Yesterday(it feels like its been forever) Basically lum support is telling me too use my 5 digit account number, and each time I have talked with Public support's team the error they are getting is that the account number is wrong, they said they need…
I just setup a Galaxy Fold 4 on Lum, but the phone doesn't have a cellular connection. I've restarted it and that didn't help. I entered APN settings as per and that didn't help either. I ported my number from SaskTel and it shows up in the Lum app.
Trying to activate sim card ——Entered number is not available to use Now what ?
Hi there, the port-out process seems to have been completed successfully from Lum Mobile to Public Mobile this evening, Dec 23rd 2024. Lum Mobile membership was set to be renewed automatically next day on Dec 24th, 2024. However, in theory Lum Mobile system is supposed to realize the number has been ported out then cancel…
Why, How do I fix it, is it a network issue?
My friends lum account is about to be shut down and is freaking out as lum attempted to charge $999 to her credit card for the 1 year renewal. an someone from lum please look at this and fix it. Its not a good look for lum and this ridiculous membership change nonsense. her help ticket is # 20855
I am trying to transfer an eSIM from my iPhone 11 to iPhone 12 Pro. Have tried everything that Lum has suggested; I still get the message that the transfer of my phone number isn't supported even though both are eSIM compatible. The iPhone 12 does not have an actual SIM card, but my understanding is that it shouldn't need…
I thought I was able to activate my existing SIM and now cannot get out of that screen and no options to order a new one I paid for a yearly membership and so far cannot use it. Having no luck getting to options that others have said to go to as they are not showing up in any of my menu choices. Please help! This is very…
New activation on the new 5G plan here. I have VoLTE enabled on the iPhone 12. When I make or receive a call I see the little indicator flip to 3G during the call, and internet is super slow while on a call. As soon as you hang up, it flips back to 5G. This also happens if I set the Cell Data to LTE. It flips to 3G during…
Can I use the same email I used to create my Lum account for my wife's and daughter's account when I sign them up? Or does a different email need to be used for each account?
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