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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
My membership expired February 9th but I forgot to renew it. I went to change my membership to three months but it said try again so I didn’t know what was wrong until I found an outstanding charge I wasn’t aware of. Do I have to pay it in addition to renewing my membership?
Will Lum ever have plans so I can add my Apple watch to get cellular data?
I signed up with an account and switched over to Lum from SaskTel last week using E-sim. Things seems fine EXCEPT for the fact that every time I leave my house, I cannot use the internet(e.g. - any social media apps, Google, etc.). I also am having issues recieving and sending photos and/or large text files via SMS. I have…
can eSIM be added to Lum device
How do I check how much data I have left? Is there somewhere that displays how much of the data that I purchased is left?
I tried many times and failed to port my number from Bell, contacted them, and replied that they never receive any request so I have to check back with LUM. What's the play here people?
Seeing if there's a process to report fraud/phishing calls, particularly those that just show up with a blocked number. Would like to report to Canadian Anti-Fraud centre, but not much to report without having a phone number to add.
Hi, does anyone know how long does it take to receive the eSIM via email after purchase? Thanks
Does lum currently support converting a physical sim into a esim, specifically on an iPhone? Thanks.
Anyone having difficulty placing voice calls from Mexico, if your call fails and you get an operator message in Mexican, try dialing the Mexico exit code before the phone number. so instead of 306-xxx-xxxx dial 001306-xxx-xxxx. We made several calls without having to do that then spent two frustrating days before Google…
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