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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
I'm trying to activate my SIM but it won't accept my address. It is just a street address, The same as my current provider has on file. I've followed the prompts on the form but the "NEXT" does not come on. I had similar issues when I signed up. How do I deal with this?
I just bought a 1 year membership as a new member. If I activate my account in 3 weeks will I still get the $75 visa gift card as part of the boxing week promo?
I just switched to Lum yesterday and so far, two of the three calls I have made have died suddenly mid-conversation with a message saying "I'm sorry, your call cannot be completed". I get the same message if I try to call them back. It seems to take several minutes before I'm able to make or receive calls again. During one…
So I've had this phone number for like 2 decades and ported it over. I am thinking of letting my membership lapse in 34 days and not renewing because I'm canceling my Access rural wifi and thought I will just give Maple wifi a try and run my phone and everything off that for a bit. ( just use a skype / voip number or…
Hi Lum. I enabled MFA on my lum account via the application. When I log in with my username/pass I am prompted with the 2nd factor code. This code is never recieved by sms or email (inbox/junk/other folders). Selecting "resend code" is also not effective. I am unable to access account to create a support ticket for this…
Hello, I'm trying to log on to my LUM account. I have 2FA set up, and it's not sending me a text with my 2FA code, nor is it sending me an email with the code. I've tried from my laptop, and also from my phone. I can't log on to open a trouble ticket. I've had 2FA set up for about 6 weeks, and not had any trouble with it…
I have a cellular camera that I would like to use my SIM in. However it requires SIM user name and password to do this as per the vendor instructions on setting up a new SIM. Is this something LUM can do for me if I bring the camera to you?
I've now spent several days on this, and have been unable to port my phone number from good2go mobile to lum after several attempts using the sim activation page on the lum website. I have also submitted a troubleshooting ticket, and called my previous provider several times. I cannot find a customer support phone number…
Hi. I’m new to Lüm and so far my experience has been mixed. I ported my number with no issues. My service has been great. No complaints. I tried to port my wife’s number. Same account as mine. Also on a sasktel business plan. It didn’t work. It’s been two weeks now and it still isn’t working. I’ve probably spent 6 hours on…
What will work outside of North America? Going to be in Puerto Plata for a week and would like to have a working phone for emergencies. Any thoughts?
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