Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering y…
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but wa…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – ev…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a t…
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical unde…
I'm a new member of Lum for a few weeks now, came from another carrier. My wife has her phone with the same carrier I was with - thinking of brining her number over to Lum as well. But both our phones…
Will I have to contact sasktel to cancel, or will I have an option to Port automatically somehow when I receive my sim card? I am on call and I have to maintain continuous service and I am a little wo…
I'm trying to activate my SIM but it won't accept my address. It is just a street address, The same as my current provider has on file. I've followed the prompts on the form but the "NEXT" does not co…
I just bought a 1 year membership as a new member. If I activate my account in 3 weeks will I still get the $75 visa gift card as part of the boxing week promo?
I just switched to Lum yesterday and so far, two of the three calls I have made have died suddenly mid-conversation with a message saying "I'm sorry, your call cannot be completed". I get the same mes…
So I've had this phone number for like 2 decades and ported it over. I am thinking of letting my membership lapse in 34 days and not renewing because I'm canceling my Access rural wifi and thought I w…
Hi Lum. I enabled MFA on my lum account via the application. When I log in with my username/pass I am prompted with the 2nd factor code. This code is never recieved by sms or email (inbox/junk/other f…
Hello, I'm trying to log on to my LUM account. I have 2FA set up, and it's not sending me a text with my 2FA code, nor is it sending me an email with the code. I've tried from my laptop, and also from…
